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Connection trouble, a missing event, or a document that was classified incorrectly? Tell us what happened.
Common questions
Why is a connected service not synchronizing?
Open Settings and check the connection indicator and last synchronization time. If a service requires attention, reconnect it and grant the requested permissions. Pull down on Home or Settings to refresh the displayed status.
Why did an email not become an appointment?
InboxPilot only stores messages recognized as relevant appointments, events, deliveries, or supported documents. A new provider may also require your approval. Include the sender, subject, and approximate received time when contacting support.
How do protected documents work?
When a PDF requires a password, InboxPilot asks for it only when processing the document. Do not send that password to support. You can delete an imported document from the app; deletion also prevents the same source attachment from being imported again.
Why does voice search require Premium?
Commands that search and compare external providers or travel options require live research and additional AI processing. InboxPilot presents a proposal and asks for your approval before sending a message or trusting a provider.
How do I change language, timezone, or location?
Open Settings, tap the edit icon on Personal Details, and update your preferences. Location can use the device location with permission or a static address selected by search.
How do I report a bug or delete my account?
Use Report a Bug under About in Settings. Delete Account is available at the bottom of Settings and requires confirmation. You can also email support for assistance.